7game5 Privacy Policy

This Privacy Policy ("Policy") describes how 7game5 ("7game5," "we," "us," or "our") collects, uses, stores, and protects the personal data of users ("you," "your," or "Player") who access or use the 7game5 online casino platform, including all games, features, and services available through 7game5 (the "Platform").

7game5 is committed to protecting your privacy and handling your personal data with transparency, integrity, and in full compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC). This Policy applies to all personal data collected through the 7game5 Platform, whether accessed via desktop browser or mobile device.

By registering an account on 7game5 or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the Platform and contact our support team to request account closure.

For the purposes of the Philippine Data Privacy Act of 2012, 7game5 acts as the Personal Information Controller (PIC) in respect of the personal data collected through the Platform. This means 7game5 determines the purposes and means of processing your personal data.

Where 7game5 engages third-party service providers to process personal data on its behalf — such as payment processors, identity verification providers, and customer support platforms — those providers act as Personal Information Processors (PIPs) and are contractually bound to process your data only on 7game5's instructions and in accordance with applicable Philippine data privacy law.

7game5 has appointed a Data Protection Officer (DPO) who is responsible for overseeing compliance with this Policy and applicable data privacy regulations. You may contact the DPO using the details provided in Section 14 of this Policy.

7game5 collects the following categories of personal data from players and Platform users:

7game5 collects personal data through the following means:

• Direct Collection: Information you provide when registering a 7game5 account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated Collection: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, log files, and similar tracking technologies. See Section 8 for more details on cookies.
• Third-Party Sources: Identity verification data from KYC service providers; fraud and risk data from security service providers; payment verification data from payment processors such as GCash and Maya.
• Regulatory Sources: In certain circumstances, 7game5 may receive data from PAGCOR or other Philippine regulatory authorities in connection with licensing, compliance, or investigation requirements.

7game5 uses your personal data for the following purposes:

• Account Management: To create, maintain, verify, and manage your 7game5 player account, including processing your registration and verifying your identity and age (21+ requirement).
• Platform Operation: To provide access to 7game5 games and services, process your wagers, credit winnings, and manage your account balance.
• Financial Transactions: To process deposits and withdrawals via GCash, Maya, bank transfer, and debit card; to verify payment methods; and to maintain accurate financial records.
• Legal and Regulatory Compliance: To comply with PAGCOR licensing requirements, the Anti-Money Laundering Act (AMLA), the Data Privacy Act of 2012, and other applicable Philippine laws and regulations.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other prohibited conduct on the Platform.
• Responsible Gaming: To monitor gaming patterns, enforce deposit and loss limits, process self-exclusion requests, and identify players who may be at risk of problem gambling.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may opt out at any time.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the features, performance, and user experience of the 7game5 Platform.

Under the Philippine Data Privacy Act of 2012, 7game5 processes your personal data on the following legal bases:

• Consent: Where you have given your explicit consent to the processing of your personal data for a specific purpose, such as receiving marketing communications or the processing of sensitive personal information for KYC purposes.
• Contractual Necessity: Where processing is necessary to perform our contract with you — specifically, to operate your 7game5 account, process transactions, and provide gaming services as described in our Terms & Conditions.
• Legal Obligation: Where processing is required to comply with a legal obligation applicable to 7game5, including PAGCOR licensing requirements, AMLA reporting obligations, and NPC data privacy regulations.
• Legitimate Interests: Where processing is necessary for the legitimate interests of 7game5, such as fraud prevention, platform security, and improving our services, provided those interests are not overridden by your data protection rights.

7game5 does not sell your personal data. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment Processors: GCash, Maya, and Philippine banking partners (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) to process your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC service providers engaged to verify your identity and age in compliance with PAGCOR and AMLA requirements.
• Technology Service Providers: Cloud hosting, data analytics, customer support platform, and cybersecurity service providers who process data on 7game5's behalf as Personal Information Processors.
• Regulatory Authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other Philippine government authorities where disclosure is required by law or court order.
• Professional Advisors: Legal counsel, auditors, and compliance consultants, subject to professional confidentiality obligations.

All third-party service providers engaged by 7game5 are contractually required to implement appropriate technical and organizational security measures and to process personal data only in accordance with 7game5's instructions and applicable Philippine data privacy law.

7game5 uses cookies and similar tracking technologies to operate the Platform, enhance your experience, and gather analytics data. The following types of cookies are used on the 7game5 Platform:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session cookies that keep you logged in to your 7game5 account and security cookies that help detect fraudulent activity. These cannot be disabled.
• Functional Cookies: Remember your preferences, such as language settings and game display options, to personalize your 7game5 experience.
• Analytics Cookies: Collect aggregated, anonymized data about how players use the Platform, which pages are visited most frequently, and where technical errors occur. This data helps 7game5 improve the Platform.
• Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of 7game5 marketing campaigns. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 7game5 Platform. Strictly necessary cookies cannot be disabled as they are essential for Platform operation.

7game5 implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 7game5 Platform.
• Encryption of sensitive data at rest, including financial data and government ID information.
• Multi-factor authentication options for player account access.
• Role-based access controls limiting employee access to personal data on a need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing.
• 24/7 security monitoring and intrusion detection systems.
• Incident response procedures in compliance with NPC breach notification requirements.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 7game5 will notify the National Privacy Commission and affected players in accordance with the timeframes and procedures required by the Data Privacy Act of 2012 and NPC Circular No. 16-03.

7game5 retains your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account Data: Retained for the duration of your active 7game5 account, plus a minimum of five (5) years after account closure, in compliance with AMLA record-keeping requirements.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years in compliance with AMLA and PAGCOR regulatory requirements.
• KYC Documents: Identity verification documents are retained for the period required by PAGCOR and AMLA regulations, typically five (5) years from the date of the last transaction.
• Gaming History: Game logs and betting records are retained for a minimum of two (2) years for dispute resolution purposes.
• Support Communications: Customer support records are retained for two (2) years from the date of the last interaction.
• Marketing Data: Retained until you withdraw your consent to receive marketing communications, after which it is deleted within 30 days.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with 7game5's data disposal procedures.

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 7game5:

To exercise any of your data privacy rights, please contact the 7game5 Data Protection Officer using the details in Section 14. We may need to verify your identity before processing your request.

The 7game5 Platform is strictly intended for adults aged 21 years and above, in compliance with PAGCOR regulations governing online casino gaming in the Philippines. 7game5 does not knowingly collect personal data from individuals under the age of 21.

If 7game5 becomes aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the personal data, and report the matter to the appropriate regulatory authorities as required. If you believe a minor has registered on the 7game5 Platform, please contact our support team immediately.

7game5 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or NPC guidance. When material changes are made, 7game5 will notify registered players via email or a prominent notice on the Platform prior to the changes taking effect.

The date of the most recent revision is displayed at the top of this page. We encourage you to review this Policy periodically to stay informed about how 7game5 protects your personal data. Your continued use of the Platform following the posting of any changes constitutes your acceptance of the revised Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by 7game5, please contact our Data Protection Officer:

• Data Protection Officer: 7game5 Privacy Team
• Email: [email protected]
• General Support: [email protected]
• Live Chat: Available 24/7 through the 7game5 Platform

Our support and privacy teams are available around the clock and respond in Filipino-English to ensure all Philippine players receive clear and helpful assistance. We aim to acknowledge all data privacy requests within 3 business days and resolve them within 15 business days.

If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph.